Every organization experience occasional service failure. The service failure can in form of undue late implementation of project/provision of service, failure in meeting the expectations of beneficiaries, project officials that are rude to beneficiaries/clients amongst others. The failure make beneficiaries to become frustrated, annoyed, or otherwise dissatisfied with service provided. These feelings will naturally impact the beneficiaries/clients’ willingness for further engagements. Some beneficiaries/clients’ will decide never to engage with such project officials and will also share their negative experience with their friends and family that are far and near. Therefore, it is very vital for project officials/service providers to be competent in handling situations when there is failure in meeting the expectations of project stakeholders/clients. Importantly, research shows that customer/beneficiaries perception of the service recovery process is a driver of customer retention/beneficiaries trust. A fast, efficient and effective service recovery process directly influences beneficiaries/customers’ perception of the service recovery process. A good service recovery process increases beneficiaries support and participation in project implementation, customer retention and enhance successful project implementation/service delivery. Studies have also established that the quality of officials handling service recovery process is paramount to the effectiveness of service recovery efforts. Therefore, customer service representatives/project implementation team that are skilled and trained in service recovery will contribute to the attainment of huge positive impact in the overall success of organizations’ project delivery, restoring beneficiaries/clients’ satisfaction, loyalty and cooperation. The training is therefore designed to improve participants service recovery skills for the achievement of better outcomes of project delivery.