Leading And Managing Healthcare Organisations in the 21st Century

In today’s more volatile, uncertain and ambiguous business environment, decentralized controls and leadership through networks of people at all levels is imperative for success. Traditional ethical leadership in healthcare concentrated on the oversight of the individual provider-patient relationship. However, as care delivery becomes predominantly team-based and integrated across provider organizations, there is a need to consider other factors within the system and these require managers and administrative leaders to augment their ethical perspectives beyond current and prospective patients with those of the team, organization, and broader system, where high levels of coordination and oversight are essential. Administrators are increasingly ethically accountable not only for how individual care encounters are conducted but also for how the system is organized to deliver and ensure quality care for patients receiving care and service populations who turn to them for care when needed. Despite decades of efforts to improve quality and safety in healthcare, frequent report of medical errors, failures to implement evidence-based practice, unnecessary variations and disparities in care and redundant and wasteful resources, often make achieving this goal feel increasingly elusive. Healthcare leaders must have expertise in leadership management, healthcare finance, and human resources management in order to maintain excellence in service and patient care. This training is therefore designed to provide participants with skills-sets for ensuring quality assurance of healthcare organizations.