The swift of world markets has diverted noticeably from Agricultural to service markets. Every service businesses are putting their best to enhance their service quality so as to make customers satisfied with all the services rendered. It is therefore paramount for organisations now to focus on the service quality standards in order to achieve the primary needs and expectations of the customers. Most organisations with feasible goals and objectives do not only anticipate and realize their customer’s needs and wants; but also focus on revenue generation, which is the highest priority for owners and managers competing with hundreds of others. The process by which an organization sells itself and its goods and services to generate revenue is called revenue generation. However, generating revenue requires more than just sales and marketing; but a comprehensive operational strategy for an organization. It’s a plan that lets a business use strategies and tactics for increased revenue and customer satisfaction. Front desk Officers are considered as a supporting factor in determining customer satisfaction and retention. The front desk is very important because it serves as the organization’s focal point for the first, last, information, and switchboard impressions at the same time. Front desk service, which is part of the front office, needs to get better all the time because staff members interact with guests, use equipment like computers and printers to complete tasks, and handle check-in and check-out procedures. They must possess sufficient qualifications and abilities to complete those assignments. In other words, in high-class service-driven organizations that demand high improvement and performance from all employees, improvement of desk office personnel influences their performance particularly. This training is designed to equip participants with strategies for improvement of front desk service and customer management.